Author: mspmarketingedge

In the fast evolving world of technology, business owners and managers like you are always on the lookout for the next big thing to give them a competitive edge. 

Have you considered how AI tools might be able to help? 

ChatGPT – or Generative Pretrained Transformer, if you want to get technical – has been making big waves all year. It’s an AI model developed by OpenAI that’s designed to generate human-like text based on the prompts it’s given. Think of it like having a professional writer at your beck and call, ready to generate content, answer queries, or even draft emails whenever you need.

Lots of other AI models have also been released, including one from Google called Bard. Unlike ChatGPT, Bard can browse the web for its answers (you can do this in ChatGPT, but you must be a paying Plus subscriber and have switched on web browsing in the settings).

Some businesses are already using AI tools, mainly for customer service and content creation. That’s like buying a Ferrari just to drive to the grocery store. They can do so much more!

Here are three of the other ways an AI tool can turbocharge your business…

1.     Stay ahead with trend detection: Remember the feeling when you realized too late that the last ‘big thing’ could’ve been a gold mine? With an AI tool, you’ll be the one setting the trends, not following them. Simply ask it to “Provide a short analysis of the latest [insert your industry] trends”, and you’re armed with powerful knowledge.

2.     Enhance productivity with keystone habits: Increased productivity is the holy grail for any business owner. With an AI tool, you can tap into cutting-edge research to supercharge your work habits. Just ask for the “top 5 latest ways to [improve a specific area]”. We bet you spot a new idea you’d never thought of.

3.     Make better decisions with summaries of complex events: Ask your tool to explain [something complex] to a 12 year old… that’s a clever way to get a summary anyone can understand.

ChatGPT, Bard and all the others are more than just AI writing assistants… they’re your secret weapon in the business world. It’s time to stop using your Ferrari just for the grocery runs and start taking it for a real spin. 

If we can help you use AI more in your business, get in touch. 

Are you aware that the rise in global VPN usage has skyrocketed? The reasons are clear as day: Virtual Private Networks offer increased security, anonymity, and allow access to geo-restricted content online. 

But here’s the million-dollar question: Are all VPNs created equal?

The answer is a resounding no. And that has potential implications for your business.

Free VPNs, although tempting with their zero-cost allure, aren’t always what they promise to be. Why, you ask? Let’s take a closer look at free VPN services.

For starters, it’s important to understand that running a VPN service comes with substantial costs. Servers, infrastructure, maintenance, staff – these aren’t free. 

So how do free VPN providers keep the lights on? Some employ tactics that could compromise your privacy and security.

Imagine this: You’re sipping your morning coffee, browsing the net through a free VPN, believing your online activities are private. In reality, your sensitive information might be collected and sold to the highest bidder. 

Cyber criminals, advertizers, even government agencies could potentially get their hands on your data. 

Shocking, isn’t it?

Moreover, free VPNs are notorious for injecting unwanted ads and tracking cookies into your browsing sessions. Ever wondered why you’re suddenly bombarded with eerily accurate ads? It’s probably your free VPN service cashing in on your browsing habits.

Now, consider the potential danger if an employee downloads a free VPN on a company device, or on their personal device that they use for work. Company data could be exposed, representing a significant business risk. Picture a scenario where your company’s sensitive data falls into the wrong hands – a chilling thought, isn’t it?

So, what’s the solution? 

It’s crucial to educate your employees about the risks associated with free VPNs. Encourage the use of reliable, paid VPN services that guarantee no logging of data, robust encryption, and superior user privacy.

In fact, you may choose to provide one to them. If we can help you find the safest, most suitable VPN for your business, get in touch.

Remember, when it comes to online security, free often comes at a higher cost. Isn’t it worth investing a few $$ a month to protect your company’s valuable information?

It’ll come as no surprise, but Microsoft has yet more exciting news for us. Sometimes we wonder if they allow their employees to sleep! 

This time it’s a new browser aimed specifically at businesses: Edge for Business. 

The updated browser has security and productivity features that are perfect for employers and their teams alike.

Edge for Business could become the best choice for browsing the web on work-related devices, whether they’re managed or unmanaged. That’s because it will allow companies to maintain a level of control over employees without intruding on their privacy. 

And that’s perfect for the way many of us work today. If you’re a Bring Your Own Device (BYOD) company, Edge for Business is also going to be the perfect solution for you.

One of the best things about Edge for Business is that it separates work and personal browsing automatically into dedicated browser windows. It has its own favorites, separate caches and storage locations. 

And some sites will automatically open in the relevant browser, like Microsoft 365 will go straight to your work browser, whereas a shopping site will open in your personal browser. 

That means you don’t have to worry about accidentally sending a colleague that funny meme you saw on social media.

Edge for Business is currently available to test, but although we understand that you’ll be eager to give it a try, we advise holding off until its official launch in the fall. Let others be the guinea pigs.

And Microsoft has yet to add custom branding capabilities for businesses, but they promise that’s coming soon. The anticipation is half the fun, right?

Edge for Business aims to bridge the gap between work and personal on the same device, ensuring that personal and professional information remains separate and secure. With this new and exciting business browser, you’ll enjoy heightened productivity and security. 

If we can help you stay productive and secure in the meantime, get in touch.

You may think that cyber attacks only happen to large corporations. But unfortunately, that’s not the case. 

According to a recent report, almost two-thirds of small and medium-sized businesses (SMBs) suffered at least one cyber attack over the past year. That’s a staggering number, and it should serve as a wake-up call for businesses everywhere.

But it gets worse. 

More and more businesses are also experiencing repeat attacks, with 87% reporting at least two successful attacks over the past year. And on average, a company suffers almost five successful cyber incidents. 

Terrifying.

The question is, why are these attacks happening, and what can you do to prevent them?

The most common types of cyber attack that businesses face are malware and ransomware. 

Malware is malicious software. It invades your system and can cause all sorts of problems, from slowing down your operations to stealing your data. 

Ransomware is even more dangerous as it encrypts your data, making it impossible for you to access it unless you pay a ransom fee. This can be devastating for any business and can lead to significant losses and downtime.

What factors are contributing to more successful attacks? 

One reason is the rise in BYOD (Bring Your Own Device). This means employees using their personal devices to access company information, which can be risky. 

Another factor is the explosion of productivity apps, which can create security vulnerabilities if not properly secured. 

Finally, the number of devices we’re using now means there are more entry points for cyber criminals to exploit.

The good news is that there are steps you can take to protect your business. Here are five solid security steps you can take.

1.     Use strong passwords: Passwords are your first line of defense, so make sure they’re strong and unique. Better yet, use a password manager that can create and remember randomly generated passwords

2.     Keep software up to date: Software updates often contain security fixes, so make sure you’re always running the latest version. This applies to both your operating system and all applications you use

3.     Train your staff: Educate your employees on how to identify phishing emails and other scams. You can also run regular security awareness training sessions to keep everyone up to date

4.     Backup your data: Doing this means if you do suffer a cyber attack, you can restore your systems quickly and with less disruption

5.     Use antivirus software: This can help protect your systems from malware and other threats. Make sure you’re running a reputable and up-to-date solution

Remember, prevention is always better than cure. Take action today to help you stay protected. 

And if that seems like a lot of extra work, let us help. Get in touch today.

Have you heard the saying, “A picture is worth a thousand words”? It seems cyber criminals have too, and they’re using it to their advantage. 

In a new twist on phishing campaigns, cyber criminals are luring victims to click on images rather than downloading malicious files or clicking suspicious links. 

Let’s dive into the warning signs, so you can keep your business safe from these sneaky attacks.

First things first, what’s the big deal about clicking on an image? It might be promoting a killer deal or one time offer.

But when you click on the image, you don’t go to the real website. Instead it’s a fake site designed to steal your personal information.

Imagine being lured in by a cute cat photo only to find out that Mr. Whiskers was actually a wolf in sheep’s clothing! Not so cute anymore, right?

So, how can you tell if an image is part of a phishing campaign? Here are some warning signs to look out for:

·       Unexpected emails: Did you receive an email from someone you don’t know or weren’t expecting? Be cautious! It’s like accepting candy from a stranger – you never know what you’re getting yourself into.

·       Too good to be true: If an email promises you a free vacation or a million dollars just for clicking on an image, remember the golden rule: if it sounds too good to be true, it probably is.

·       Spelling and grammar mistakes: We all make typos, but if an email is riddled with errors, it could be a sign that something is going on.

·       Mismatched logos or branding: If an email claims to be from a reputable company but the logo or branding doesn’t match up, assume it’s a scam.

Now that you know what to look for, let’s talk about how to protect your business from these image-based phishing attacks:

1.     Educate your employees: Knowledge is power! Make sure your team is aware of the latest phishing tactics and knows how to spot the warning signs.

2.     Keep software up-to-date: Just like you wouldn’t drive a car with bald tires, don’t let your software become outdated. Regular updates help patch security vulnerabilities that cyber criminals might exploit.

3.     Use strong passwords: It might be tempting to use “password123” for all your accounts, but resist the urge! A strong, unique password for each account can help prevent unauthorized access. Using a password manager is even better.

4.     Enable multi-factor authentication (MFA): MFA adds an extra layer of security by requiring people to verify their identity through another method, such as a text message or fingerprint scan.

5.     Backup your data: In case disaster strikes, make sure you have a backup of all your files. That way, you won’t be left high and dry if your data is compromised.

Whilst cyber criminals are getting smarter and smarter with their tactics, there’s no need to panic. By being aware of the warning signs and taking proactive steps to protect your business, you can stay one step ahead of these digital tricksters. 

Remember, not all that glitters is gold – or in this case, not every cute cat picture is just a cute cat picture. Stay vigilant, and don’t let the scammers win!

Don’t be mistaken, we love Microsoft Edge (and think you will too), but lately, something has come to our attention that we wanted to share. 

It’s always a good idea to be aware of what your browser is doing behind the scenes. And there’s an Edge setting that you might be interested to learn about. It’s one that sends the images you view online to Microsoft. 

While this might not seem like a big deal on the surface – it’s done to enhance the images – some business owners might be concerned about the privacy implications. After all, you never know who might be looking at your browsing history.

The good news is that it’s easy to disable this setting if you’re concerned about it. Here’s how:

1.     Open Microsoft Edge and click on the three dots (“More actions”) in the upper-right corner of the screen

2.     Select “Settings” from the drop-down menu

3.     Scroll down and click on “Privacy, search, and services”

4.     Under the “Services” section, turn off the toggle switch next to “Improve your web experience by allowing Microsoft to use information about websites you browse to improve search suggestions, or to show you more relevant advertizing”

That’s it! With just a few clicks, you’ve disabled the feature that sends images to Microsoft. 

Of course, there are other settings in Edge that you might want to explore as well. Like the ones that control your data collection preferences, or the ones that limit pop-ups and redirects.

Why should you take a few minutes to check out your browser settings? Well, for one thing, it can help protect your privacy and security online. By being aware of what your browser is doing, you can make informed decisions about what data to share (and what to keep private).

Plus, exploring your browser settings can be a fun and educational experience in its own right. You might discover new features or hidden gems you never knew existed.

And don’t worry, you don’t have to be a tech expert to understand these settings. In fact, Microsoft has done a great job of making them simple and straightforward, with clear explanations and helpful tips along the way. 

If you ever get stuck, our team is happy to help. Get in touch.

Browsing the web can be risky. It only takes one click on one bad link to put your business’s data at risk.

With cyber criminals constantly targeting businesses using automated tools, it’s important to stay one step ahead with your online security. 

That’s why we’re excited that Microsoft is working on a major security update for its Edge browser, which will bring enhanced security to everyone using it.

It’s adding new security features and beefing up existing ones. 

Maybe you’ve already seen features such as Password Monitor. This alerts you if any of your saved passwords have been compromised in a data breach, prompting you to change them immediately.

There’s also SmartScreen technology, which will help safeguard you from phishing scams and malware. 

This checks websites against a list of known malicious sites, as well as analyzing URLs for any suspicious patterns or characteristics. If it detects something that’s not right, you’ll be warned before you proceed to the site.

Why should you care about all these security updates? 

It comes down to this: Using a less secure browser could leave you vulnerable to all sorts of online threats. Cyber criminals are constantly coming up with new ways to exploit weaknesses in software, so it’s important to stay up-to-date with the latest security measures.

Plus, let’s face it – no one wants to deal with the aftermath of a cyber attack. Whether it’s dealing with financial losses, identity theft, or just the hassle of cleaning up the mess, the consequences of a breach can be far-reaching. 

By using a secure browser like Edge, you can reduce your risk of falling victim to such attacks.

Of course, we know that not everyone is an expert on cyber security. That’s why Microsoft is making it easy to stay safe without needing a degree in computer science. 

The new security features are built-in and easy to use so you don’t have to worry about configuring anything yourself. You can browse the web with peace of mind.

If you’re not already using Edge, give it a go. And if you need help getting your 365 suite optimized for your business, get in touch.

Are you tired of wasting precious time in meetings, only to leave feeling confused and disorganized? 

Do you struggle to keep track of all the action items and follow-up tasks that come out of these meetings? 

Microsoft Teams has launched a new feature which could solve your problems and boost productivity.  

Meeting Recap is an AI-based intelligent meeting recap feature, available exclusively to Teams Premium subscribers. This innovative feature harnesses the latest in artificial intelligence technology to generate comprehensive summaries of your meetings. 

That means no more tedious recaps… but hello to accurate and efficient summaries that capture all the key points from your meetings.

The Meeting Recap feature doesn’t stop there. It automatically identifies action items and follow-up tasks, assigns them to team members, and even sets deadlines for completion. This means that everyone involved in the meeting knows exactly what they need to do and when it needs to be done. A great way to improve communication and collaboration within your team.

But it’s not just about efficiency. The meeting recap feature also offers customizable options to tailor the feature to your specific needs. Choose what information is included in the summary to ensure that you receive the most relevant and useful information possible.

If you’re not a Teams Premium subscriber, are there benefits of investing in this new feature? 

Yes! For starters, it streamlines your workflow, saving you both time and money. 

You don’t have to waste hours trying to decipher meeting notes and action items. Instead, you’ll have access to a clear and concise summary that you can refer back to any time.

Additionally, it improves organization and accountability within your team. With assigned action items and deadlines, everyone knows exactly what is expected of them.

Don’t underestimate the power of this new Meeting Recap – it’s a game-changer for businesses that want to increase productivity. 

Don’t wait. If you need help upgrading to Teams Premium, we’re here for you. Get in touch.

Suggested image: https://www.pexels.com/photo/people-on-a-video-call-

How many times a day do you respond to an email without really thinking about its contents?  

Maybe it’s a request for some information. Perhaps it’s asking you to pay an invoice. All mundane stuff. But no sooner than you’ve hit send, you’ve fallen victim to a Business Email Compromise (BEC) attack.

A BEC attack occurs when a cyber criminal gains access to your business email account and uses it to trick your employees, customers, or partners into sending them money or sensitive information. They do this by impersonating someone senior, and abusing their position of trust. 

It might sound like something that only happens to big corporations, but that’s not the case. 

According to the FBI, small and medium-sized businesses are just as vulnerable to BEC attacks as larger ones. In fact, these attacks have cost businesses more than $26 billion over the past few years.

And Microsoft brings more bad news, with its recent findings showing that they’re getting both more destructive and harder to detect.

So, what can you do to protect your business from BEC attacks? Here’s our advice:

1.     Educate your employees: They are the first line of defense against BEC attacks. They need to know how to spot phishing emails, suspicious requests, and fake invoices. Train them regularly on cyber security best practice, like strong passwords, multi-factor authentication, and secure file sharing.

2.     Use advanced email security solutions: Basic email protections like antispam and antivirus software are no longer enough to block BEC attacks. You need more advanced solutions that use artificial intelligence and machine learning to detect and prevent these attacks in real-time. Look for email security providers that offer features like domain-based message authentication, reporting, and conformance (DMARC), sender policy framework (SPF), and DomainKeys Identified Mail (DKIM).

3.     Set up transaction verification procedures: Before transferring funds or sensitive information, establish a verification process that confirms the authenticity of the request. This could include a phone call, video conference, or face-to-face meeting. Don’t rely on email alone to confirm these types of requests.

4.     Monitor your email traffic: Regularly monitor your email traffic for anomalies and unusual patterns. Look for signs like unknown senders, unusual login locations, changes to email settings or forwarding rules, and unexpected emails. Make sure you have a clear protocol in place for reporting and responding to any suspicious activity.

5.     Keep your software up to date: Ensure that you’re always running the latest version of your operating system, email software, and other software applications. These updates often include vital security patches that address known vulnerabilities.

BEC attacks are becoming more common and more sophisticated, but with the right awareness, training, and security solutions, you can protect your business.

Don’t wait until it’s too late – take action today to keep your business safe.

If you want to know more about how to protect your business from cyber threats, our team is always ready to help you. Give us a call. 

When you replace old computers or external drives, do you delete data and then just… get rid of them?

You could be putting your sensitive data at risk.

A new study by a data recovery specialist shows that millions of deleted files can be recovered from improperly wiped hard drives that are sold online.

It’s not just buyers who can access your old files. Cyber criminals often buy used hard drives and attempt to recover data from them. This could include anything from confidential business information to client details.

It’s easy to forget about old data when you’re excited about shiny new technology. However, it’s important to consider what’s on that old drive before selling it or disposing of it.

Even if the drive is encrypted, it’s still possible for data to be recovered. And if the drive is damaged, there’s a chance that some of the data is still salvageable. It’s better to be safe than sorry when it comes to sensitive information.

Think about it this way: Would you leave important documents lying around for anyone to see? Of course not! Your digital information deserves the same level of protection.

So what can you do to protect yourself?

Don’t let your old hard drives become a liability. Take the time to have them properly wiped or destroyed before disposal. If you’re upgrading hardware, consider hiring a professional to handle the data transfer and ensure that your old devices are wiped clean.

This isn’t just about protecting yourself. It’s about protecting your employees, clients, and anyone else whose personal information you may have stored on that old drive.

It’s a small investment to make for the peace of mind that comes with knowing your data is safe from prying eyes.

Don’t take chances with your data – take action to protect it:

• Properly wipe or destroy old hard drives
• Bring in a professional for your hardware upgrades
• Upgrade your overall security practices

Published with permission from Your Tech Updates.